Question 1

My machine is not working, how do I arrange for someone to come out and fix it?

Accepted Answer

Our team of trained engineers are on hand to help with this. Click here (https://www.johnewrightonline.com/repair-2)for more information.

Question 2

How do I know what paper or ink fits my machine?

Accepted Answer

Click on the machine you have and then view the compatible consumables, from there you can select the colour and capacity of your ink, choose your paper roll size and add to basket.

Question 3

What are the Delivery Charges?

Accepted Answer

Machines are free delivery, however if you want delivery and Installation then this incurs an additional cost based on which machine you are ordering.
Consumables i.e. Ink and Paper have a delivery charge of £6.50 per order 
(Delivery is Free over £1000.00)

Question 4

How do I obtain more information about a machine?

Accepted Answer

You can download the technical specifications, which can be found on the page underneath each machine. Or one of our trained advisors will be happy to talk to you regarding your requirements service@johnewrightonline.com (mailto:service@johnewrightonline.com)

Question 5

How do I set up an account?

Accepted Answer

Click on log in (https://www.johnewrightonline.com)on the homepage and follow the instructions to sign up.

Question 6

Can I view my order history?

Accepted Answer

If you have set up an account prior to placing your order then yes, log in (https://www.johnewrightonline.com)and you can view –
My Orders
My Addresses
My Wallet 
My Subscription 
My Account

Frequently Asked Questions